Please arrive 20 minutes prior to your scheduled visit to take advantage of our amenities in the spa (not necessary for hair salon and waxing appointments). All appointments will begin and end at scheduled times regardless of late arrival. Cancellations require 24-hour notice, or full payment may be rendered. A credit card is required at time of reservation to hold appointment time specifically for you. Please speak softly and turn off cell phones for a peaceful visit. Gratuity is not included in the price of a la carte services but is greatly appreciated. We recommend 15-20%, in recognition of the therapist’s performance. 18% gratuity is added to spa parties of 3 or more, and may be added for bridal services. Prices are subject to change. All retail sales are final, if a product is defective it may be returned within 30 days for in-store credit only. Gift cards have no cash value and cannot be refunded.